Customizing Your McDonald's Order at the Kiosk or Drive-Thru
At McDonald's, customizing your order is not only possible but also far more convenient than it might seem. With advancements in technology, customers can now use self-service kiosks or the drive-thru to make specific requests such as substituting sauces or even adding special ingredients to your meal.
Customizing at the Kiosk
When you visit a McDonald's with a self-service kiosk, you can indeed customize your order to your heart's content. For instance, you can request a quarter pounder with Mac sauce. McDonald's kiosks are equipped with a wide range of customization options that allow you to tailor your meal perfectly to your preferences.
Recent Customer Experiences
Many customers have successfully customized their orders through the kiosk, enjoying the convenience and delicious results. One customer, who has done this several times recently, specifically requested a QPC (quarter pounder) without ketchup or mustard, substituting Mac sauce. This customer is so satisfied with the result that they mention, “It’s great!”
However, there seems to be a common issue: a small upcharge of 50 cents for the Mac sauce substitution. Despite this additional cost, the customer is not particularly perturbed and is more interested in understanding how the order was processed to avoid the additional fee in the future. Some attempts to ring in the substitution without the upcharge have encountered discrepancies in the point-of-sale (POS) system.
Common Limitations
When it comes to customization, there are certain limitations. While you can order virtually anything from the menu, McDonald's may not always be able to fulfill every request, particularly those involving special ingredients or techniques that are not part of their standard menu items. For example, ordering foie gras would not be an option at a typical McDonald's location.
Additionally, some menu items may not be available for customization through the kiosk or drive-thru. For instance, one of the customer's favorites, the McDonald's Celebrity Burger, is only available in specific locations and cannot be ordered through the drive-thru or mobile app, further highlighting the limitations of custom orders.
Ordering Any Item with Customizations
No matter what you want, you can generally specify your customizations at the kiosk or drive-thru. For instance, you can add Mac sauce to a standard burger or request a side of it. The process is straightforward, as you just make your requests and select your preferences. If you're adding sauce, you may be charged an extra fee, but this is a common occurrence when requesting special items.
Drive-Thru Customizations
At the drive-thru, the process is similar, though the availability of customization options may vary. You can use the drive-thru ordering screen to make your requests, and the employees can usually handle your custom order just like they would at the kiosk.
Customer Service Considerations
While customizing your order is certainly possible, it is important to keep in mind that customer service can sometimes be a limiting factor. If you're not able to customize your order as expected, it may be due to limitations in the system or the employee's ability to accommodate your requests. Always be courteous and understanding, as the staff are working hard to provide the best service possible.
In conclusion, McDonald's offers a lot of flexibility when it comes to customizing your order. Whether you're using the self-service kiosk, the drive-thru, or even the mobile app, you can request specific modifications. The key is to be clear with your requests and understand that there may be limitations in place. Enjoy your customized meal and share your experiences with other enthusiasts in the comments section!