Is Swiggy Super Worth It: Debunking the Scam Claims
Swiggy, the popular food delivery service in India, has garnered mixed reviews among its users. Some claim it to be a scam, while others defend its services. In this article, we will delve into the debate around Swiggy Super and Swiggy One, addressing the question: is Swiggy Super worth it, and is it a scam?
Price Comparison with Zomato
Many users have reported discrepancies in pricing between Swiggy and Zomato. For instance, Nilay Kumar shared that he compared prices for the same two items on both platforms with no premium subscription, revealing that the Swiggy price was Rs. 274 while the Zomato price was Rs. 274.80. Another set of items showed a similar pattern: the Swiggy price was Rs. 101, whereas Zomato’s price was Rs. 91.75. While the difference may seem insignificant, such discrepancies can add up, leading to frustration among customers.
Swiggy One and Swiggy Super Membership Changes
With the introduction of Swiggy One, the minimum order amount to avail free delivery was increased from Rs. 150 to Rs. 200. This change is significant because it forces customers to spend more money to qualify for free delivery. Nilay Kumar drew attention to how Swiggy cleverly encourages users to order multiple items to meet the minimum order value. This restructuring not only penalizes customers who order frequently but also skews the average order price in favor of the food delivery service.
Discount Tactics and Value Proposition
A more alarming claim about Swiggy is its strategy of overpricing items and then offering discounts. For example, if a burger costs Rs. 100 at the restaurant, Swiggy may list it at Rs. 120 or Rs. 130 and then offer a discount on this inflated price. This practice effectively translates to higher spending on delivery charges and taxes. Many users feel this is a deceptive tactic, as the benefits of the discount may not offset the cost.
Swiggy Super and Swiggy One have both been criticized for their diminishing value over time. While the terms and conditions are clearly listed, the increasing minimum order values for free delivery and the shift towards select outlets for free delivery have reduced the overall value for customers. For frequent users, meeting the minimum order value for free delivery often remains a challenge, making it less cost-effective in the long run.
Comparison with Zomato
Nilay Kumar’s experience contrasts Swiggy with Zomato, noting that Zomato often provides better pricing and service. In his words, “In all of the orders Zomato is better in pricing than Swiggy, and obviously i ordered from Zomato also because service of Zomato is better than Swiggy.” Given this, there is a significant value proposition for users to explore other platforms like Zomato, which offer more flexibility with a minimum order value of Rs. 50 and no restrictions on applicable restaurants.
Conclusion and Tips for Users
In conclusion, whether Swiggy Super is worth it or a scam depends on individual user preferences and spending habits. If you order more than 3 times a month on average from restaurants with free delivery, you can break even and save on surge fees. However, for those ordering frequently, the cost of meeting the minimum order value for free delivery outweighs the benefits, making it less cost-effective. Consider Swiggy One as a convenient option, but always weigh the pros and cons against other platforms like Zomato.
If you are a frequent user of Swiggy, make sure to check the current membership benefits and minimum order values to ensure you are getting the most value for your money. Additionally, explore other delivery services to find the best fit for your needs.